Step 1. Select the item of interest

Be sure to look at all our catalogue pages, sizing and pricing information for the products.

Step 2. Measurement Chart

Complete a Personal Measurement Chart and attach it to your e-mail message to us if you are ready to order.

Step 3. Send us an e-mail including:

E-mail us with a description of the item you would like, include the:

• product number, colour, accessories
• attach your personal measurement chart
• If you are looking for design assistance with options for your product please include your ideas in your e-mail

We will respond via e-mail confirming the cost including shipping and handling, and any additional payment information.

For design inquiries, options and multi order requests we will correspond as needed.

Send to: maxcita@sympatico.ca

Step 4. How to Pay for your order:

Prices: All pricing in this catalogue is in US dollars. All prices subject to change without notice. Gas tax and surcharge may need to be added. Contact us for revised shipping costs.

Canadian GST and PST applicable depending on Canadian delivery address.

Overseas may have Value Added Tax (VAT) and duty, or

USA customs and duty fees, these fees are not included in the sale of our products

Faster Service: Cashier's/Counter Cheque, Traveler's Cheque, Bank Draft, or Bank Money Order.

Make your payment payable to: David Ferguson.

Order production is scheduled on receipt of payment, usually shipping within 2 weeks or peak season four weeks. We will advise frequently on progress using e-mail.

Slower Service, 30 day delay: Personal Cheque - Canada - USA only

Make your payment payable to: Caught-In-The-Act

Your personal check offers the least cost to you . Your personal check will take up to 30 days to clear. Your purchase is shipped 30 days after we have confirmed the deposit is accepted. There are no exceptions. Canadian orders will be processed on deposit - no delay.

Method C: Fast but expensive Service: Electronic Bank Wire Transfer (takes 3 days to transfer)

You will need to add $14.00 to your order, for wire service bank fees . The customer must ensure that they have paid all wire service fees. In Europe there is often a 44.00 surcharge make sure this is covered in your payment. Additional costs and delay may be incurred if the correct amount is not received.

Arrangement for electronic bank transfers, guarantees your payment is received and tracked. This is great news for overseas customers. You do have to use your bank or on line services to transfer the funds, (expensive service charges at some banks) but it ensures that there is no lost or missing payments. When you confirm your order and are ready for payment transfer, we will advise you confidentially of the information required.

Bank Wire Transfer requires clear directions to your bank as to what is to be transferred. Ensure the correct funds are being transferred and that the full amount is to be deposited to our account. You are responsible for all transfer fees. Delays can occur when banks make errors in the transaction information. Please ask us for the information template when requesting the bank wire transfer.

A: USA Postal money orders are not an accepted method of payment.

B: Western Union Wire Transfers are not accepted.

C: Paypal refuses to serve our business.

Step 5 - Sending your payment

Surface Mail, First Class Mail, Air Mail, Global Express, Expedited letter

Delivery time: Regular surface mail (3 weeks), air mail (4-9 days), USPS Global Express 7 days

Send your payment, with a copy of your order and shipping address, size charts regular mail, or air mail to:

Do not send by Courier

e-mail: maxcita@sympatico.ca

Please Read: Mail is suppose to be delivered in 4 - 7days USPS on occasion messes up and fails to deliver express mail. January 2007 they claim they have fixed the problem.

Improper address, or misdirected mail is never received and is sent back to the sender in 4-6 weeks.

Because a courier requires a street address, not a post box, the mail if sent to a post box by courier service is returned to the originator weeks later as undeliverable mail.

Customer  payments shipped to an incorrect address will be returned by the postal service at your cost.

Step 6. Delivery To You Two Choices:

Courier: Products are primarily shipped via TNT Courier in which case you will be required to supply phone number and US citizens your Social Security number, or for a company an IRS or EIN number. The information required for a courier requires added detailed info for security reasons only. Please  write us before sending sensitive personal information so we can suggest ways to protect your privacy.

Post Office: For Canada Post/USPS service we ship Parcel Airmail, Expedited or Expresspost, and insured for the value of the item. If you wish to receive your product as a gift write us for further information.

maxcita@sympatico.ca

 Purchase Policy

• Our goal is to have every customer fully satisfied with their product, you can help us achieve that goal by understanding and considering the following information prior to making your purchase.
• There are no refunds or exchanges except where the following notices may apply.

Sizing

• We ask customers to carefully consider the purchase and especially the measurements they send us.
• Customer sizing charts are designed for us to make typical sized products fitting the typical customer shape even when measurements are sent to us by the customer.
• It is the responsibility of the customer to note to Caught-In-The-Act, accurate sizing and any special consideration such as being extra heavy or slim. The catalogue has additional advice on sizing of various products. Products such as bodybags will have a 1-3" variation in size looseness, while straitjackets may have a greater looseness depending on the exact requirements of the customer. Consult with Caught-In-the-Act should the fit tolerances require further explanation or refinement.
• There is no exchange for products too small/large, made within the sizes sent to us by the customer.

Return for Alterations

• In the event that a product may require alteration, consult with Caught-In-The-Act with respect to those arrangements and if there are any fees for alteration. Be sure to get agreement before returning the product.
• Send a copy of the e-mail invoice or invoice with the purchase noting on the Customs and Insurance form it is a return for repair. We will not accept custom charges.
• Return the product to Caught-In-The-Act with any additional fee or postage payment required.

Delivery time

• We ship air parcel insured, typically your product is shipped two to three weeks from date of receipt of payment unless a delay is required while waiting for your personal cheque to clear.
• Typically allow 7-12 days for shipping to the US and 14-21 days shipping overseas.
• Caught-In-The-Act takes no responsibility for delays in transit.
• There are times when a mechanical failure, material shortage or labour shortage may result that is beyond the control of Caught-In-The-Act. Such conditions may delay the production of the customer purchase.
• We will notify the customer as soon as practical of a pending delay and expected revised delivery date.

Quality

Cotton

• The materials used are natural products that will have variation in colour and texture. Cotton seams may unravel in time should seam serging become loose. Double stitching and serging limit or reduce the condition. High stress seams are taped as well.

Latex

• Latex sheeting is a natural product that will deteriorate when exposed to heat, sunlight and petroleum based products. Seams are glued and are constructed to withstand reasonable stress in the product use.
• Heat, hot water or hot conditions may soften the glue and cause separation or a tear in the material itself.
• The customer needs to protect the material by recommended methods for use, storing and cleaning.
• The latex products are made for Caught-In-The-Act. Our suppliers cannot guarantee exact delivery dates; however, we will try our best and keep you informed if there is a delay.

Defects in the Product Material or Workmanship

• Where there is a defect in the material or workmanship that effects the use of the product, Caught-In-The-Act will exchange or repair the product free of charge within 40 days from date of delivery; and, within 40 - 90 days a product will be repaired or altered free of charge with postage paid by the customer.
• Where alterations are required as a result of inaccurate measurements sent to Caught-in-The-Act alterations or repairs will be made. An alteration or repair fee and postage paid is the responsibility of the customer to be confirmed prior to return of the product.